How a stairlift installation works
Straight and curved stairlifts for indoor staircases, to buy or to rent. Nothing is fitted and nothing is signed until you have a written quotation you are happy with.
Step by step
Seven stages, from the first telephone call to the servicing years afterwards.
Step 1: Initial telephone conversation
We ask about your staircase and who will be using the lift. If a stairlift is unlikely to be the right answer, we will say so.
Step 2: Free home survey
We measure the flight and check the space at the top and bottom, along with doorways and landings. No charge and no obligation.
Step 3: Recommendation and written quotation
We explain which configurations your staircase allows and put the recommendation and price in writing.
Step 4: Scheduling
Once you are happy to proceed, we agree a date. Timings depend on the configuration, as a curved rail is prepared for your stairs.
Step 5: Installation
Dust sheets down, brackets fixed to the stair treads, rail set, then the carriage, seat and controls fitted and tested.
Step 6: Demonstration and handover
We show you how to start, stop and park the lift and how the seatbelt and footrest work. Take as long as you need.
Step 7: Ongoing support
We explain how to arrange a service and how to ask for help if something changes.
Preparing for your home survey
A little preparation makes the visit more useful. None of it is essential.
- Clear the stairs and the space at the top and bottom so the flight can be measured.
- Note where the nearest power socket is at each end of the stairs.
- Think about who will use the lift, how often, and which side is easier to get on and off.
- Decide whether you would like a family member, carer or occupational therapist there.
- Write your questions down: where the rail will start and finish, whether the parked lift blocks a doorway, what is included in the price, and how servicing is arranged.
Buy outright or rent
Every lift we fit, straight or curved, can be bought or rented. Which works out better usually comes down to how long it is likely to be needed.
| Question | Buying | Renting |
|---|---|---|
| Who owns the lift | You do. It is yours once it is paid for. | We do. You have the use of it for as long as you need it. |
| Usually suits | A need that is likely to be permanent. | A shorter or uncertain need, such as recovery after an operation. |
| How long you are committed | It is a one-off purchase, so there is nothing ongoing to commit to. | No minimum contract. You keep it only while it is needed. |
| Servicing | We service it for you, arranged at a time that suits. | Servicing and maintenance are looked after while you rent. |
| If something goes wrong | Warranty cover is included, with the terms set out in your quotation. | Repairs during the rental are our responsibility. |
| When it is no longer needed | It stays with you. Ask us if you would like it removed. | We collect it and take it away. |
Not sure which would suit you better?
Ask us. We will talk both through honestly, with no pressure either way, and confirm the costs in writing after your free home survey.
Office hours Monday to Friday, 9am to 5pm. Appointments outside these hours can be arranged.
Ready to arrange your free home survey?
Tell us a little about your staircase and we will arrange a free home survey at a time that suits you. Friendly advice, and no pressure to proceed.